Frequently Asked Questions
Do I need a referral to book an appointment?
You do not need a referral to make a booking. However, without a Mental Health Care Plan from your GP, psychiatrist or paediatrician, you will not be eligible for the Medicare rebate and will need to pay the session fee out of pocket.
How do I process my rebate?
Momento Psychology will submit a claim to Medicare on your behalf after your psychology session. If you hold a Mental Health Care Plan, you will be charged the full session fee and Medicare will pay the rebate portion into your nominated bank account. Typically, Medicare rebates take 24 hour to be processed. NOTE: If no bank details are available, Medicare will send a letter to your registered address advising you to register bank details with Medicare.
Do you offer Telehealth appointments?
Yes, we do! We provide online therapy using video conferencing as well as phone consultations. These services are now permanently eligible for a Medicare rebate with a Mental Health Care Plan. Applicable Telehealth rebates are the same as the rebates for in-person sessions.
Do you offer bulk billing?
No, our session fees can be found in the Fees & Appointments section. You will be able to claim a rebate of $96.65 per session.
When will I be charged for my appointment?
We will charge you after the session has been completed. We require you to input your credit or debit card details at the time of booking, so that funds can be debited from your account post appointment. This allows us to reduce no-shows and administration requirements, ensuring we can maximise our session times. We use a secure payment provider, and we do not have visibility or access to your card details.
What services don't you provide?
At Momento Psychology we do not provide emergency or crisis care. If you are experiencing an acute crisis and feel you may be at risk of harming yourself or others, please call Lifeline at 13 11 14.
We do not provide Psychological reports including those for court, legal, insurance or Centrelink purposes. We do not work with forensic clients or clients who require mandated counselling (e.g., clients on parole or probation).
We are not registered to provide Psychological services for those under the DVA or WorkSafe Victoria.
Although we are not a registered NDIS provider, we can work with self-managed NDIS clients. Please contact us beforehand to make sure we are the right service for you.
Is there an additional cost for support letters?
Yes, support letters are quoted per hour, therefore each hour of writing will cost $210.